Ashleigh’s placement at Melbourne Convention and Visitors Bureau
As part of Ashleigh’s Vocational Educational Training (VET) Certificate II in Business course, she undertook 40 hours of work placement at Melbourne Convention and Visitors Bureau (MCVB) in Melbourne’s Southbank precinct. MCVB is a not-for-profit organisation that markets Melbourne and Victoria domestically and internationally as a premier destination for meetings, corporate events, expos, conferences, incentive travel programs and exhibitions. The business events industry is the highest yielding sector of the tourism industry in Victoria. In securing business events for Victoria, MCVB identifies and bids for the right to host business events (meetings, incentive travel programs, conventions and corporate events) and builds strong relationships with a range of partners to promote Melbourne and to bid for national and international business events to be staged in Victoria.
IMVC’s Project Officer facilitated this work placement opportunity by sourcing the employer and working cooperatively and creatively with this business to deliver a satisfying result for both the student and employer stakeholders.
Ashleigh rated her work placement at MCVB very highly as she believes she was given a real feel for the business with plenty of variety in regard to office administration tasks. Ashleigh felt very welcomed and included by all staff. Some activities that Ashleigh was involved in during her placement included: event site inspections, preparing client invoices, information technology (IT) tasks using computer programs like Excel and Outlook Express. Her employer found that Ashleigh showed initiative and attention to detail while sorting out files and calculating employees expenses. This lead to more complex tasks as the week went on including reception work, which entailed answering telephone calls, taking messages and making visitors welcome as they arrived for meetings. Business events management in Melbourne is big business! Ashleigh had the perfect chance to learn from the best and this one week placement provided her with the chance to put into practice the industry specific skills taught in her business administration classes.
“I developed heaps of new skills that included reception work, placing invoices onto the computer and using different programs on the computer that I wasn’t particularly familiar with. Reception work was interesting and I learnt how to transfer through calls to a certain person when someone called. By doing reception work, I became more confident and this was another skill I gained,” says Ashleigh.
“The tasks I most enjoyed were the site and venue inspections. This was something different and it gave me a chance to get out of the office and experience something new.”
Ashleigh returned to Avila College after her school holiday work placement, full of confidence and praise for her employer. Ashleigh was so impressed with her time she told her fellow students. More students have since applied for work placement opportunities at MCVB.