Disability Employment Services

Disability Employment Services

Through Disability Employment Services (DES), job seekers with disability, injury or health condition may be able to receive assistance to prepare for, find and keep a job. Disability Employment Services providers are a mix of large, medium and small, for-profit and not-for-profit organisations that are experienced in supporting job seekers with disability and experienced helping businesses to put in place practices that support the employee in the workplace.

Disability Employment Services have two components:

  • Disability Management Service is for job seekers with disability, injury or health condition who need assistance to find a job and occasional support to keep a job.
  • Employment Support Service provides assistance to people with permanent disability and who need regular, ongoing support to keep a job.

Disability Employment Services offers support to suit individual needs, which could include:

  • help to prepare for work including training in specific job skills, help with writing a resume and interview skills
  • access to job search facilities
  • information on local employment opportunities
  • help to gain new skills or qualifications
  • help with overcoming other barriers to employment
  • access to financial assistance to purchase work-related modifications and services, like adjustments to your work environment, communication devices or Auslan interpreting
  • on-the-job support when you are placed into a job, including support for your co-workers and employer
  • ongoing support in a job if you need it
  • help if you are at risk of losing your job because of your disability, injury or health condition.

Your Disability Employment Services provider will work with you every step of the way by getting to know your individual circumstances. They will work with you to develop your own personal Employment Pathway Plan that sets out the services and assistance you will receive.

Eligibility and How to Register

If you are looking for work, Centrelink can help you work out which employment services you are eligible for. To find out, call Centrelink on 13 28 50, visit the Centrelink website or visit your local Centrelink Service Centre.

You may also be able to register directly with a Disability Employment Services provider. To find your local Disability Employment Services provider, visit the Australian JobSearch website and use the ‘Find a Provider’ search.

If you are already working and need assistance to retain your job, you should approach a Disability Employment Services provider directly.

Does it Cost Anything?

For most people who are eligible for Disability Employment Services, the service will be free. If you are entitled to compensation or damages from someone for the disability, injury or illness for which you are undertaking or have undertaken the Disability Management Service part of the program, you may be liable to pay the Commonwealth for costs of your rehabilitation. For more information see the JobAccess website.

Help with Language Services

All Disability Employment Services providers can help you with language services if you need them. If you have a question about Disability Employment Services you can call JobAccess on 1800 464 800 and they will help you with an interpreter.

Feedback

If you feel you are not receiving the right help, you should first try to talk to your Disability Employment Services provider. Ask to speak to the manager or supervisor. Disability Employment Services providers offer a feedback process which is fair and they will try to resolve any concerns.
If you are unable to speak to your provider, or if you are still not happy, you can call Complaints Resolution and Referral Service (CRRS) on 1800 880 052 or 1800 301 130 (TTY), The National Relay Service on 1800 555 677 or the telephone interpreter service on 13 14 50.

This information was sourced from the Department of Social Services Website and is current at time of publication.