Job Services Australia

Job Services Australia

Job Services Australia (JSA) provides job seekers with support to help them find a job. Employers are able to use Job Services Australia to find staff to meet their recruitment needs. Job Services Australia is delivered by a network of organisations funded by the Australian Government to provide employment services to job seekers and employers.

Job Services Australia providers are a mix of large, medium and small, for-profit and not-for-profit organisations that are experienced in delivering services and support for job seekers and employers.

Job Services Australia providers offer personalised support to help job seekers to find a job. They also connect job seekers with a range of government initiatives, including training programmes, that help them gain the skills to get and keep a job.

Help to meet your individual needs

Job Services Australia is designed to be flexible so that you get access to support that is tailored to your needs and circumstances. For example, if you have recently lost your job, you can get immediate access to personalised help, career advice, referral to training places and job search support to help you get back into the workforce as soon as possible.

Your Job Services Australia provider will work with you to put together a plan that sets out the services and support you need to help you find and keep a job.

If you are a parent or carer, your Job Services Australia provider will work with you to find work and activity options that take into account your additional responsibilities. Your provider may also be able to assist you to arrange suitable childcare.

Specific types of help may also be available, for example, to people aged 45 or over, Indigenous job seekers, young people, people with disability or people from culturally and linguistically diverse backgrounds.

Support for disadvantaged job seekers

Job Services Australia will provide you with specialised services if you experience additional barriers to employment, such as family issues, mental health issues, disability, homelessness or risk of homelessness, or if you are a refugee or are from a culturally and linguistically diverse background. Depending on the type of disadvantage you face, you can receive specific services to help you find and keep a job, which may include mental health support services, counselling, rehabilitation services, financial counselling, anger management, help with English skills or help with reading, writing and maths.

A single point of access

Your Job Services Australia provider is your single entry point to access the range of services that can help you. Your Job Services Australia provider will work with local employers, community and health organisations, registered training organisations, federal, state, territory and local government and other organisations as needed to help give you the right mix of support.

Your Job Services Australia provider will work with you to give you the support and assistance you need–the more help you need, the more help you get. Your provider will be your main point of contact, so the services you receive will be streamlined with no interruptions.
You may also be given the choice of attending a specialised Job Services Australia provider, for example a youth or disability specialist, which operate in many locations across Australia.

Your Job Services Australia provider will offer assistance to help you find and keep a job. This assistance could include a range of services such as:

  • Help with job search techniques and writing a resume.
  • Access to job search facilities, personal computers with broadband internet and printers–you can use these facilities to update and print your résumé or access the internet for job search activities like searching and applying for jobs.
  • Help to develop your skills through training and development opportunities.
  • Access to work experience opportunities.
  • Support that’s based on your needs and job opportunities in your local area.
  • Help to overcome personal barriers that could be preventing you from finding and keeping a job.

Your Job Services Australia provider will help you to access Australian Government programs and services to help you find and keep a job, depending on your needs. These programs and services might include:

  • the New Enterprise Incentive Scheme – help to start your own business
  • Harvest Labour Services – opportunities for seasonal harvest work
  • Work Experience Activities such as Work for the Dole, Green Corps, volunteer work and casual or part-time work or study.
  • Career Advice for Parents.
  • Access to wage subsidies to provide support to your employer when you start in a job, if you are eligible.
  • There are two ways you can register to receive help from Job Services Australia. The main way is to visit your local Centrelink office. Centrelink can assess your situation and work out what services you are eligible for. They can also provide you with information to help you choose a Job Services Australia provider and will make your first appointment for you.
    You may also be able to register directly with a Job Services Australia provider in your local area. This option is only available to job seekers under certain circumstances, for instance if:
  • You are a young job seeker (aged 15 to 20 years) in crisis or with significant issues preventing you from getting a job.
  • You are eligible for special assistance through a structural adjustment package because you have been made redundant in a certain industry.
  • You receive an income support payment, such as Carer’s Payment, Parenting Payment or the Disability Support Pension, and you don’t have participation requirements (that is, you are volunteering for Job Services Australia).
  • You are interested in participating in Harvest Labour.
  • You are a pre-release prisoner with a referral from State Corrective Services.
  • You wish to sign up for limited services, known as Stream 1 (Limited) services. This means you will get help with things like updating or developing your résumé and job searching, rather than more intensive support.
  • If you are not sure if you can register directly with your local Job Services Australia without visiting Centrelink first, call the Employment Services Information Line on 13 62 68 to find out.

Different levels of support to suit your needs

Once Centrelink has assessed your situation and determined your eligibility for Job Services Australia, you will be placed in a ‘stream’. Your Job Services Australia provider will tailor the support you receive so it’s appropriate to your circumstances and needs.There are four streams in Job Services Australia that help guide the level of support you might be eligible for. These are:

  • Stream 1, for job seekers who are work ready
  • Stream 2, for job seekers with relatively moderate barriers to employment
  • Stream 3, for job seekers with relatively significant barriers to employment
  • Stream 4, for job seekers with severe barriers to employment.

If you are in Stream 1, you will receive help with your resume, with job searching, a skills assessment and training.
If you are in Streams 2 or 3, you will receive more intensive support to help you become work ready. This could include help to develop your skills, training in job search techniques, programmes to help with English, programmes to help with reading, writing and maths, or help to overcome personal barriers preventing you from getting a job.

If you are in Stream 4,, you will receive integrated, intensive assistance combining pre-employment and employment assistance. Your provider will deliver a range of services to address your vocational and non-vocational barriers, including providing or organising assessments, counselling or professional support, referral and advocacy and other support services.

Each stream includes a work experience phase, and you can take part in work experience activities at any time.

Regardless of which stream you are in, you will get access to regular face-to-face meetings with your Job Services Australia provider and regular reviews of your circumstances to make sure you are getting the support you need. If your circumstances change, make sure you discuss this with your Job Services Australia provider so you get the right level of help.

This information was sourced from the Department of Employment website and was current at the time of publishing.